Attending A Webinar
Q: How do I join a Webinar?
A: Joining a Webinar on a PC or Mac® computer is easy. When you receive a Webinar email invitation, click the registration link and register for the Webinar. You can then join the Webinar at the scheduled time by clicking the “Join a Webinar” button or link in your confirmation email, which will be automatically sent to you after registering. You do not need to pre-install any software prior to joining the Webinar.
Another way to join a Webinar is to go to www.joinwebinar.com, type or paste in the Webinar ID provided by the organizer and enter your email address, click “Yes” or “Always” (or “Trust” on a Mac) if prompted to accept the download, and, if required, enter the Webinar password provided by the organizer.
Q: Do I need a GoToWebinar account to attend a Webinar?
A: You do not need to have a GoToWebinar account to register for and join a Webinar organized by a GoToWebinar customer. You also do not need to pre-install any software prior to joining the Webinar. You participate as a guest of the Webinar organizer, at no cost to you.
Q: What are the system requirements for attending a Webinar?
A: To attend a Webinar on a PC, the following is required:
- Internet Explorer® 6.0 or newer, Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™ enabled)
- Windows® 2000, XP, 2003 Server or Vista
- Cable modem, DSL or better Internet connection
- Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (Recommended) (2 GB of RAM for Windows® Vista)
Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (a USB headset is recommended).
Q: Can Mac users join a Webinar?
A: Yes, Mac® computer users can attend Webinars.
System requirements:
- Mac OS X 10.4 (Tiger®) or newer
- Safari 3.0 or newer, Firefox 2.0 or newer (JavaScript™ and Java™ enabled)
- Cable modem, DSL or better Internet connection
- Power PC G4/G5 or Intel processor (521 MB of RAM or better recommended)
Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (a USB headset is recommended).
Q: Can I view presentations in full-screen format?
A: Yes. On the top of the Attendee Control Panel, click the View Menu button and select the Full Screen option. Or, on the Attendee Grab Tab on the side of the control panel you can click the View button to toggle between Full Screen and Window viewing. For an illustrated explanation, consult User Help.
Q: My firewall is blocking the GoToWebinar download. Is there a safe way for me to still join the meeting?
A: If your personal firewall (ZoneAlarm®, Norton Personal Firewall™, etc.) is blocking GoToWebinar, you just need to select your firewall’s option to allow GoToWebinar to access the Internet.
1. Select the check box to Remember the answer each time I use this program.
2. Click Yes to enable GoToWebinar to access the Internet.
If you do not have a personal firewall but are in a “Business Environment,” you may have a hardware firewall. Please provide the document found at www.citrixonline.com/iprange to your IT department so that they may allow GoToWebinar to connect.
If a connection still cannot be established, please call our Customer Care team toll-free at 1-800-263-6317 or direct dial +1-805-617-7000. Or, email GoToWebinar@citrixonline.com to request assistance.
